1. How long are shipping times?
Your products will ship within three days of your order, and then take up to three weeks to reach your doorstep.
2. What's your return policy?
We offer you a 30-day refund guarantee, given the following cases:
1) You are not satisfied with your item and it derives from the product description
2) The item has arrived damaged
3) You have changed your mind for various reasons
If the item is damaged, we request you to send us photos, to prove case number 2). Once we have evaluated the case, we will E-Mail you back and approve or disapprove the refund.
We will provide you the return address, but costs for delivery are being taken by the customer.
Exceptions apply for accidental orders, where we are not held being responsible and do not offer a refund.
There are 2 clear rules, where an order is NOT ELIGIBLE for a refund:
1) When the tracking code for the order indicates that the order has been delivered, as we would otherwise open the doors widely for fraudulent practices.
2) When it has come clear that delivery failed, due to the customer has been providing a wrong address. We will only resend the same item again to the corrected address, but we are not being held liable for such cases and will not issue a refund.
For more comprehensive information, please check our Refund & Return Policy : https://buyfromt.store/policies/refund-policy
3. Why did my order not arrive in one package?
We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don't panic, if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
We are using the highest security standards and all your sensitive payment information - i.e. Credit Card details - that are being transmitted during the checkout process, will be encrypted. So you don't have to worry, that any unauthorized party will get access to your payment details
According to our refund and return policy, you can make use of your 30-day money back guarantee and return the goods, if you are not satisfied with your order. Send us an E-Mail to support@buyfromt.store and we are going to provide you the return address.
Returning costs are being paid by the customer and once we received your items back in our warehouse, we will send you a full refund.
